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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Recent findings from the Life Insurance Code Compliance Committee (Life CCC) have highlighted ongoing concerns regarding how Australian life insurers manage applications involving mental health disclosures. The committee's review indicates that while some insurers assess applicants individually, others continue to apply broad exclusions or rigid underwriting rules, potentially disadvantaging those with mental health histories. - read more
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly reviewed life insurers' premium practices, focusing on the frequency and magnitude of premium increases. This initiative responds to policyholder concerns about unexpected and substantial premium hikes that may not align with initial policy terms or reasonable expectations. - read more
Australian life insurers are advocating for the evolution of the Life Insurance Code of Practice to keep pace with regulatory changes and shifting consumer expectations. The Council of Australian Life Insurers (CALI) has emphasised the importance of the code in maintaining trust between insurers and the Australians they protect. - read more
In a landmark move, Australia has passed legislation prohibiting life insurers from using individuals' genetic test results in their underwriting processes. This reform aims to eliminate genetic discrimination, thereby encouraging more Australians to undergo potentially life-saving genetic testing without fear of insurance repercussions. - read more
A recent interim report reviewing Australia's Life Insurance Code of Practice has raised concerns about the industry's approach to mental health coverage. The report suggests that proposed changes by life insurers may represent a regression from existing commitments, potentially undermining support for individuals with mental health conditions. - read more
For many Australian families, the concept of estate planning might evoke imagery of vast wealth and complex legal documents, reserved for the very affluent. However, this misconception overshadows the universal importance of having an estate plan, which at its core, is about ensuring your loved ones are cared for and your wishes are honored upon your passing—even if you don't consider yourself wealthy. - read more
Estate planning is a process that involves the management and distribution of an individual's assets and responsibilities in the event of their passing or incapacitation. It is an essential part of financial planning that ensures your assets are managed according to your desires and your loved ones are taken care of. - read more
Navigating the complex world of insurance can often feel daunting, but understanding the importance of life stage consideration when choosing life insurance is essential. As we journey through the various chapters of our lives, our financial responsibilities, dependents, and personal circumstances evolve. These changes invariably have significant implications for our insurance needs. - read more
Life insurance is an essential financial protection that provides peace of mind to policyholders and their loved ones. The premiums you pay are determined by various factors, including age, health, lifestyle, and occupation. - read more
Financial security for families is an essential consideration in any household. Life can be unpredictable, and ensuring that your loved ones are protected from financial hardship in your absence is a critical part of financial planning. - read more
Knowledgebase
Rider: An optional provision added to an insurance policy that provides additional benefits or coverage.
