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Whether you’d like to explore Life Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Life Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

HESTA Announces Significant Reduction in Insurance Fees and Enhanced Member Protections
HESTA Announces Significant Reduction in Insurance Fees and Enhanced Member Protections
13 May 2026: Paige Estritori
HESTA, a leading superannuation fund for health and community services professionals, has announced a comprehensive overhaul of its insurance offerings, set to take effect from 1 July 2026. This initiative includes an average 12% reduction in insurance fees across all cover types, aiming to provide more accessible and affordable insurance for its members. - read more
Suncorp Finalizes AU$2.4 Billion Reinsurance Agreement to Strengthen Financial Resilience
Suncorp Finalizes AU$2.4 Billion Reinsurance Agreement to Strengthen Financial Resilience
13 May 2026: Paige Estritori
Suncorp, a prominent Australian general insurer, has successfully secured a five-year reinsurance agreement valued at up to AU$2.4 billion. This strategic move is designed to cap natural hazard costs in approximately 90% of scenarios, thereby enhancing the company's financial resilience and stability. - read more
IAG Reports AU$505 Million Profit for First Half of FY26 Amidst Weather-Related Challenges
IAG Reports AU$505 Million Profit for First Half of FY26 Amidst Weather-Related Challenges
13 May 2026: Paige Estritori
Insurance Australia Group (IAG), one of Australia's leading insurers, has reported a net profit after tax of AU$505 million for the first half of the 2026 financial year. This figure represents a decline from the AU$778 million recorded in the corresponding period of the previous year, primarily due to severe weather events affecting its recently acquired RACQ Insurance (RACQI) portfolio. - read more
Climate Change Threatens to Widen Australia's Insurance Protection Gap
Climate Change Threatens to Widen Australia's Insurance Protection Gap
13 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has released its Insurance Climate Vulnerability Assessment (ICVA), shedding light on the potential impact of climate change on the nation's insurance landscape. The report indicates that escalating climate-driven pressures on insurance premiums could significantly widen Australia's insurance protection gap, posing increased financial risks across the system. - read more
Victorian Bushfires Prompt Concerns Over Rising Insurance Premiums
Victorian Bushfires Prompt Concerns Over Rising Insurance Premiums
13 May 2026: Paige Estritori
Recent bushfires in Victoria have led to significant property damage, with over 2,600 insurance claims filed, nearly half of which pertain to commercial properties, including farms. The Insurance Council of Australia (ICA) has declared the fires a catastrophic event, highlighting the potential for rising insurance premiums in affected regions. - read more
Life Insurance Articles

Why Life Insurance Should Be a Priority for Every Married Couple
Why Life Insurance Should Be a Priority for Every Married Couple
When it comes to financial planning, life insurance often takes a backseat. Many married couples in Australia overlook its importance, thinking that it's not immediately necessary or that they can simply put it off for later. However, life insurance should be regarded as a cornerstone of a solid financial strategy. - read more
The Single Parent’s Guide to Securing Your Child’s Financial Future
The Single Parent’s Guide to Securing Your Child’s Financial Future
Single parenting brings with it a mosaic of responsibilities and challenges, not least of which is securing a stable financial future for your child. The rollercoaster of raising a child alone often means that planning for the future can take a back seat to the day-to-day demands of parenting. Unexpected illnesses and injuries can compound these challenges, causing stress to multiply and plans to go awry. - read more
Life Insurance Essentials: Protecting Your Growing Aussie Family
Life Insurance Essentials: Protecting Your Growing Aussie Family
Life insurance remains one of the most crucial considerations for new parents aspiring to provide a secure future for their growing families. The arrival of a child marks a transformative moment, redefining priorities and responsibilities. At its core, life insurance is a safety net, designed to offer financial protection and stability to loved ones in the event of an unforeseen tragedy. - read more
Strategies to Use Life Insurance in Funding Shareholder Agreements
Strategies to Use Life Insurance in Funding Shareholder Agreements
Shareholder agreements lay the cornerstone for stable business relationships and continuity in Australia. Acting as a contract among business owners, these agreements set forth the expectations, rights, and obligations of all parties involved. They are particularly vital in delineating clear paths for dispute resolution, succession planning, and the transfer of ownership shares under varied circumstances, including the untimely death or departure of a shareholder. - read more
Protecting Your Loved Ones: The Role of Life Insurance in Estate Planning
Protecting Your Loved Ones: The Role of Life Insurance in Estate Planning
Estate planning is a process that involves the management and distribution of an individual's assets and responsibilities in the event of their passing or incapacitation. It is an essential part of financial planning that ensures your assets are managed according to your desires and your loved ones are taken care of. - read more

Knowledgebase
Replacement Cost:
The amount it would cost to replace or rebuild an insured asset with one of similar kind and quality, without depreciation.