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How can we help you today?

Whether you’d like to explore Life Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Life Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Why Battery Freight Is Becoming a Truck Insurance Issue
Why Battery Freight Is Becoming a Truck Insurance Issue
10 Sep 2026: Paige Estritori
Recent transport and insurance industry attention on lithium-ion battery safety is a timely warning for Australian truck operators. The issue is no longer limited to consumer products catching fire in homes or warehouses. Batteries now move through freight networks in tools, scooters, e-bikes, electronics, spare parts and energy storage equipment, and that creates a different risk profile for carriers, depots and subcontracted linehaul work. - read more
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Cyber Risk Is Blurring the Lines for Professional Indemnity Cover
Cyber Risk Is Blurring the Lines for Professional Indemnity Cover
09 Sep 2026: Paige Estritori
Recent insurance market commentary has again highlighted a growing challenge for Australian professional service firms: cyber incidents are no longer just an IT problem. When a system outage, data handling error, failed implementation, software defect or poor security recommendation causes a client financial loss, the dispute can quickly move into professional indemnity territory. - read more
Why Skipping Travel Insurance Can Be a Costly Saving
Why Skipping Travel Insurance Can Be a Costly Saving
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Recent consumer reporting has again highlighted a familiar travel risk: some Australians are looking for savings by travelling without insurance, or by choosing the cheapest cover without checking whether it suits the trip. With airfares, accommodation and day-to-day holiday costs still stretching household budgets, it is understandable that travellers are scrutinising every expense. The problem is that travel insurance is often treated as optional until something goes wrong. - read more
Cyber Underinsurance Is Becoming a Bigger SME Risk
Cyber Underinsurance Is Becoming a Bigger SME Risk
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Fresh industry attention on cyber underinsurance is a timely reminder that many Australian small and medium businesses are still treating digital risk as an IT problem rather than a balance sheet risk. As more trading, payments, customer records, bookings and supplier relationships move online, a cyber incident can quickly become a cash flow, legal, operational and reputational event. - read more
Life Insurance Articles

How Life Insurance Through Superannuation Works in Australia
How Life Insurance Through Superannuation Works in Australia
Many Australians have life insurance through their super fund, often by default. This guide explains how insurance in super works, what it may cover, key limitations, beneficiary nomination issues and what to check before relying on it. - read more
Understanding the Role of Life Insurance in Your Estate Plan
Understanding the Role of Life Insurance in Your Estate Plan
Estate planning is a critical process that often goes overlooked, but it's essential for securing the financial future of your loved ones and ensuring your assets are distributed according to your wishes. It involves the careful organization and protection of an individual’s estate to minimize uncertainties and facilitate the smooth transfer of assets after their passing. While it may seem complex, understanding the basics of estate planning is necessary for every Australian adult, regardless of wealth. - read more
Understanding Life Insurance: A Family Guide to Protecting Your Future
Understanding Life Insurance: A Family Guide to Protecting Your Future
Life insurance is designed to provide financial support to your loved ones if you pass away. For Australian families, it can help cover debts, everyday living costs, funeral expenses and future needs such as children's education. This guide explains how life insurance works, what affects premiums, how to estimate cover, and what to check before choosing or maintaining a policy. - read more
Protecting Your Loved Ones: The Role of Life Insurance in Estate Planning
Protecting Your Loved Ones: The Role of Life Insurance in Estate Planning
Estate planning is a process that involves the management and distribution of an individual's assets and responsibilities in the event of their passing or incapacitation. It is an essential part of financial planning that ensures your assets are managed according to your desires and your loved ones are taken care of. - read more
Covering the Unexpected: A Guide to Trauma Insurance for Australian Families
Covering the Unexpected: A Guide to Trauma Insurance for Australian Families
Trauma insurance, also known as critical illness insurance, is a type of coverage that provides a lump sum payment in the event that the insured suffers from a critical illness or injury. Unlike health insurance, which covers medical expenses, trauma insurance is designed to provide financial protection by helping to cover the additional costs associated with recovery from a severe illness or injury. - read more

Knowledgebase
Policyholder:
The individual or entity who owns the insurance policy.