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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

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Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Life Insurance Articles

Understanding Various Life Insurance Types: Which One is Right for You?
Understanding Various Life Insurance Types: Which One is Right for You?
Financial security is one of the most important aspects of modern family life. Ensuring that loved ones are protected and well-supported in the event of an untimely death is a fundamental concern for many Australians. - read more
How Much Life Insurance Do You Really Need? A Family's Guide to Assessment
How Much Life Insurance Do You Really Need? A Family's Guide to Assessment
Life insurance is one of those cornerstones of financial planning that often gets overlooked. Yet, the importance of life insurance in safeguarding your family's future cannot be overstated. It's a robust financial instrument that provides peace of mind, knowing that your loved ones will be financially secure in the event of your untimely passing. This introductory section lays the groundwork for understanding why life insurance is pivotal in your family's financial health. - read more
Securing Your Family's Future: How Life Insurance Offers Peace of Mind
Securing Your Family's Future: How Life Insurance Offers Peace of Mind
Life is a tapestry of precious moments, each framed by the inevitable uncertainty that the future holds. The awareness that our paths are peppered with unpredictability can often cast a shadow of concern, affecting how we cherish the present. For many, the well-being of family remains the cornerstone of life's purpose, driving the need for a foundation that offers stability and reassurance in the face of life's unexpected challenges. - read more
How Much Life Insurance Do You Truly Need? Assessing Your Personal Coverage
How Much Life Insurance Do You Truly Need? Assessing Your Personal Coverage
There's often confusion surrounding the amount of life insurance one truly needs. Common misconceptions cloud our judgment, leading some to undervalue their coverage, while others may overinsure, unnecessarily straining their financial resources. It is a delicate balance to strike, and understanding the nuances of life insurance is pivotal to making informed decisions. - read more
Understanding Life Insurance: Coverage Types to Protect Your Loved Ones
Understanding Life Insurance: Coverage Types to Protect Your Loved Ones
The importance of life insurance in financial planning: Life insurance isn’t just a policy; it’s a cornerstone of comprehensive financial planning. By protecting your family’s financial future, life insurance offers peace of mind, knowing that your loved ones will be taken care of in the event of your untimely passing. It’s not solely about leaving behind a legacy, but also ensuring that your family can maintain their standard of living, pay off debts, and cover end-of-life expenses without financial burden. - read more

Insurance News

CHU Enhances Strata Insurance Capacity for Larger Developments
CHU Enhances Strata Insurance Capacity for Larger Developments
20 Mar 2026: Paige Estritori
In a significant move to accommodate the evolving landscape of strata developments, CHU, Australia's leading strata insurance underwriting agency, has more than doubled its maximum single risk capacity. The agency now offers coverage up to $690 million, a substantial increase from the previous limit of $300 million. This enhancement applies to both residential and commercial strata properties, reflecting the trend towards larger and more complex strata developments across the country. - read more
CHU Launches Tailored Insurance Solutions for Strata Lot Owners
CHU Launches Tailored Insurance Solutions for Strata Lot Owners
20 Mar 2026: Paige Estritori
CHU, Australia's premier strata insurance underwriting agency, has expanded its suite of insurance products to better serve the diverse needs of strata communities. The agency now offers tailored landlord insurance and home and contents cover specifically designed for individual lot owners, regardless of who holds the association's common property policy. This initiative provides lot owners with the flexibility to select coverage that aligns precisely with their property and occupancy circumstances. - read more
CHU's 2025 Strata Market Report: Insights into Industry Dynamics
CHU's 2025 Strata Market Report: Insights into Industry Dynamics
20 Mar 2026: Paige Estritori
CHU, Australia's largest strata insurance underwriting agency, has unveiled its 2025 State of the Strata Market report, offering an in-depth analysis of the current trends and challenges within the strata industry. The report provides valuable insights into premium trends, climate-related risks, regulatory developments, and emerging sector challenges, serving as a crucial resource for stakeholders navigating the evolving landscape of strata insurance. - read more
NSW Strata Reforms Strengthen Maintenance Compliance Enforcement
NSW Strata Reforms Strengthen Maintenance Compliance Enforcement
19 Mar 2026: Paige Estritori
The New South Wales (NSW) government has introduced a new tranche of strata reforms aimed at enhancing the maintenance and safety of apartment buildings across the state. A key component of these reforms is the proposal to grant NSW Fair Trading the authority to enter any apartment building without a warrant if there are reasonable grounds to believe that the owners corporation is failing to maintain common property adequately. - read more
CHU's 2025 Report Shows Stability in Strata Insurance Premiums Amid Climate and Regulatory Shifts
CHU's 2025 Report Shows Stability in Strata Insurance Premiums Amid Climate and Regulatory Shifts
19 Mar 2026: Paige Estritori
CHU, Australia's leading strata insurance underwriting agency, has released its 2025 State of the Strata Market report, providing a comprehensive analysis of the current state of the industry. The report offers valuable insights into premium movements, the impact of weather events, regulatory developments, and emerging risks affecting strata insurance. - read more

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Knowledgebase
Term Life Insurance:
A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.