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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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South Australia’s decision to train conservation volunteers in H5 bird flu detection marks a practical new phase in Australia’s biosecurity response. Rather than relying only on government officers and laboratory testing, the program aims to use experienced birdwatchers and conservation volunteers as an extra set of eyes across wetlands, coastlines and bird habitats. - read more
A major ownership shake-up may be coming for one of the most influential names in Australian commercial insurance distribution, after global investment firm KKR joined the consortium pursuing Steadfast Group. The proposal, valued at about $7.7 billion, remains non-binding and is still subject to due diligence and further agreement, but it is significant because Steadfast sits behind a large network of insurance brokerages and underwriting agencies used by many Australian businesses. - read more
Australia’s flood insurance debate has returned to the foreground, with fresh attention on whether the existing Cyclone Reinsurance Pool should remain narrowly focused or whether a separate approach is needed for broader flood risk. For shop owners, the issue is more than a policy argument between governments and insurers. It goes directly to whether flood-prone businesses can obtain cover at a workable price, and whether current policies respond in the way owners expect when water damage disrupts trading. - read more
Australia’s insurance broking sector is facing renewed scrutiny after the National Insurance Brokers Association released the final draft of its rewritten Insurance Brokers Code of Practice for consultation. The debate centres on how clearly small business clients should be told what their broker is paid, including commissions, fees and other remuneration linked to the placement of insurance policies. - read more
Partners Life has introduced a new Life Advantage discount, giving eligible customers a permanent reduction on selected life and trauma-related covers. The offer is aimed at non-smokers aged 16 and over who meet a specified body mass index range and complete full medical underwriting when applying for new or increased cover. - read more
Financial security for families is an essential consideration in any household. Life can be unpredictable, and ensuring that your loved ones are protected from financial hardship in your absence is a critical part of financial planning. - read more
Life is an unpredictable journey filled with twists and turns that can challenge even the most prepared among us. Sudden illnesses and unexpected injuries are just some of the uncertainties that can disrupt the harmony of family life. The emotional turmoil brought on by these circumstances is often compounded by the financial strain they can cause. It's during these trying times that the true value of peace of mind becomes clear. - read more
Navigating the complex world of insurance can often feel daunting, but understanding the importance of life stage consideration when choosing life insurance is essential. As we journey through the various chapters of our lives, our financial responsibilities, dependents, and personal circumstances evolve. These changes invariably have significant implications for our insurance needs. - read more
Single parenting brings with it a mosaic of responsibilities and challenges, not least of which is securing a stable financial future for your child. The rollercoaster of raising a child alone often means that planning for the future can take a back seat to the day-to-day demands of parenting. Unexpected illnesses and injuries can compound these challenges, causing stress to multiply and plans to go awry. - read more
Trauma insurance, also known as critical illness insurance, is a type of coverage that provides a lump sum payment in the event that the insured suffers from a critical illness or injury. Unlike health insurance, which covers medical expenses, trauma insurance is designed to provide financial protection by helping to cover the additional costs associated with recovery from a severe illness or injury. - read more
Knowledgebase
Indemnity: A legal principle that stipulates that insurance policies should restore the insured to the financial position they were in before the loss.
