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Whether you’d like to explore Life Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Life Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Why Claims Delays Are a Wake-Up Call for Truck Operators
Why Claims Delays Are a Wake-Up Call for Truck Operators
03 Sep 2026: Paige Estritori
Fresh industry reporting on insurance dispute volumes has again put claim handling under the microscope, with delays, communication gaps and disagreements over policy response continuing to frustrate policyholders. For transport businesses, the issue is especially important because a commercial vehicle claim is rarely just about repairing metal. A grounded truck can interrupt contracts, leave freight undelivered and place immediate pressure on cash flow. - read more
Why Severe Weather Should Trigger an Insurance Check for Tradies
Why Severe Weather Should Trigger an Insurance Check for Tradies
03 Sep 2026: Paige Estritori
Renewed insurance industry warnings about severe weather are a practical reminder for Australian tradespeople: storm risk is not limited to damaged homes and flooded streets. It can also affect tools in a ute, materials stored on site, unfinished work, temporary fencing, scaffolding, electrical gear, excavation areas and client property surrounding a job. - read more
Why Advice Reform Could Help Australians Understand Their Income Cover
Why Advice Reform Could Help Australians Understand Their Income Cover
03 Sep 2026: Paige Estritori
Australia’s financial advice reform debate has moved back into the spotlight, with life insurers and advice groups continuing to argue that many people need simpler, more affordable help to understand the insurance they already hold. For income insurance customers, the issue is practical: cover can look straightforward on a statement, but the detail often sits in definitions, waiting periods, offsets, exclusions and claim conditions. - read more
What electric truck uptake means for your cover
What electric truck uptake means for your cover
03 Sep 2026: Paige Estritori
Recent fleet and transport industry coverage has again highlighted faster movement toward battery-electric and lower-emissions heavy vehicles in Australia, with truck makers, councils, logistics operators and specialist fleets moving beyond short demonstration runs. For truck operators, the insurance question is not simply whether electric trucks are better or worse than diesel. The practical issue is whether the policy reflects a different asset profile, different repair pathway and different downtime risk. - read more
Why Repair Bottlenecks Matter for Farm Insurance Claims
Why Repair Bottlenecks Matter for Farm Insurance Claims
02 Sep 2026: Paige Estritori
Fresh industry concern about repair delays after severe weather is highly relevant for Australian farms, where a damaged shed, washed-out access track or unavailable part can quickly interrupt day-to-day operations. While the wider insurance discussion often focuses on homes and commercial buildings, the same pressure points can be even more complex on rural properties because assets are spread out, specialist equipment is involved and local contractor availability may be limited. - read more
Life Insurance Articles

Unexpected Illness & Injury: Navigating Financial Security for Your Family
Unexpected Illness & Injury: Navigating Financial Security for Your Family
Life is an unpredictable journey filled with twists and turns that can challenge even the most prepared among us. Sudden illnesses and unexpected injuries are just some of the uncertainties that can disrupt the harmony of family life. The emotional turmoil brought on by these circumstances is often compounded by the financial strain they can cause. It's during these trying times that the true value of peace of mind becomes clear. - read more
Understanding the Role of Life Insurance in Your Estate Plan
Understanding the Role of Life Insurance in Your Estate Plan
Estate planning is a critical process that often goes overlooked, but it's essential for securing the financial future of your loved ones and ensuring your assets are distributed according to your wishes. It involves the careful organization and protection of an individual’s estate to minimize uncertainties and facilitate the smooth transfer of assets after their passing. While it may seem complex, understanding the basics of estate planning is necessary for every Australian adult, regardless of wealth. - read more
Life Insurance Audit: Regular Check-Ups for Your Policy's Health
Life Insurance Audit: Regular Check-Ups for Your Policy's Health
Life insurance serves as a crucial safety net, guarding your loved ones against the unforeseen. Just as you would take care of your health through regular check-ups, it is equally important to ensure that your life insurance policy remains in sound condition to provide the necessary protection. - read more
Understanding Various Life Insurance Types: Which One is Right for You?
Understanding Various Life Insurance Types: Which One is Right for You?
Financial security is one of the most important aspects of modern family life. Ensuring that loved ones are protected and well-supported in the event of an untimely death is a fundamental concern for many Australians. - read more
Covering the Unexpected: A Guide to Trauma Insurance for Australian Families
Covering the Unexpected: A Guide to Trauma Insurance for Australian Families
Trauma insurance, also known as critical illness insurance, is a type of coverage that provides a lump sum payment in the event that the insured suffers from a critical illness or injury. Unlike health insurance, which covers medical expenses, trauma insurance is designed to provide financial protection by helping to cover the additional costs associated with recovery from a severe illness or injury. - read more

Knowledgebase
Double Indemnity:
A clause or provision in a life insurance policy that doubles the payout in cases of accidental death.