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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Life Insurance Articles

Understanding Your Insurance Needs at Every Life Stage
Understanding Your Insurance Needs at Every Life Stage
Navigating the complex world of insurance can often feel daunting, but understanding the importance of life stage consideration when choosing life insurance is essential. As we journey through the various chapters of our lives, our financial responsibilities, dependents, and personal circumstances evolve. These changes invariably have significant implications for our insurance needs. - read more
Why Life Insurance Should Be a Priority for Every Married Couple
Why Life Insurance Should Be a Priority for Every Married Couple
When it comes to financial planning, life insurance often takes a backseat. Many married couples in Australia overlook its importance, thinking that it's not immediately necessary or that they can simply put it off for later. However, life insurance should be regarded as a cornerstone of a solid financial strategy. - read more
Life Insurance Essentials: Protecting Your Growing Aussie Family
Life Insurance Essentials: Protecting Your Growing Aussie Family
Life insurance remains one of the most crucial considerations for new parents aspiring to provide a secure future for their growing families. The arrival of a child marks a transformative moment, redefining priorities and responsibilities. At its core, life insurance is a safety net, designed to offer financial protection and stability to loved ones in the event of an unforeseen tragedy. - read more
How Much Life Insurance Do You Really Need? A Family's Guide to Assessment
How Much Life Insurance Do You Really Need? A Family's Guide to Assessment
Life insurance is one of those cornerstones of financial planning that often gets overlooked. Yet, the importance of life insurance in safeguarding your family's future cannot be overstated. It's a robust financial instrument that provides peace of mind, knowing that your loved ones will be financially secure in the event of your untimely passing. This introductory section lays the groundwork for understanding why life insurance is pivotal in your family's financial health. - read more
Understanding Various Life Insurance Types: Which One is Right for You?
Understanding Various Life Insurance Types: Which One is Right for You?
Financial security is one of the most important aspects of modern family life. Ensuring that loved ones are protected and well-supported in the event of an untimely death is a fundamental concern for many Australians. - read more

Insurance News

Australians Uphold Insurance Commitments Amid Economic Challenges
Australians Uphold Insurance Commitments Amid Economic Challenges
26 Mar 2026: Paige Estritori
In the face of escalating cost-of-living pressures, Australian households are demonstrating a steadfast commitment to maintaining their insurance coverage. Recent research conducted by national insurance provider Youi reveals that despite financial strains, a significant portion of Australians continue to prioritise insurance as an essential component of their financial planning. - read more
Significant Health Insurance Premium Hikes Loom for Australians
Significant Health Insurance Premium Hikes Loom for Australians
26 Mar 2026: Paige Estritori
Australian health insurance policyholders are facing the most substantial premium increases since 2017, with recent approvals setting the stage for significant financial impacts on households. The federal health minister has sanctioned a notable fee hike, prompting concerns about affordability and the potential for consumers to downgrade their coverage. - read more
Record Profits for Australian Insurers Amidst Premium Increases
Record Profits for Australian Insurers Amidst Premium Increases
26 Mar 2026: Paige Estritori
Australia's insurance industry has reported an after-tax profit of $6.1 billion for the year 2024, a figure that is three times higher than the five-year average of $2 billion. This substantial increase in profitability coincides with significant hikes in insurance premiums across various sectors. - read more
Understanding the Impact of NSW's Landmark Court Decision on Construction Liability
Understanding the Impact of NSW's Landmark Court Decision on Construction Liability
26 Mar 2026: Paige Estritori
In January 2026, a pivotal ruling by the New South Wales Court of Appeal in the Pafburn case has significantly altered the landscape of construction liability, with profound implications for builders and developers across the state. This decision, coupled with amendments to the Design and Building Practitioners Act 2020 (DBP Act), necessitates a thorough reassessment of risk management and insurance strategies within the construction industry. - read more
Competitive Pressures Lead to Lower Construction Insurance Premiums in Australia
Competitive Pressures Lead to Lower Construction Insurance Premiums in Australia
26 Mar 2026: Paige Estritori
In 2025, Australia's construction insurance market experienced a significant shift, with premiums decreasing across various lines due to intensified competition among insurers. This development marks a departure from the upward trend observed in previous years, offering a more favourable environment for builders and developers seeking coverage. - read more

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Knowledgebase
Subrogation:
The process by which an insurance company seeks to recover the amount paid to the policyholder from a third party responsible for the loss.