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How can we help you today?

Whether you’d like to explore Life Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Life Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Comprehensive Coverage: Harland Green's New All-Risk Insurance for Large Farms
Comprehensive Coverage: Harland Green's New All-Risk Insurance for Large Farms
05 Jun 2026: Paige Estritori
In a significant development for Australia's agricultural sector, Harland Green, a newly established Lloyd's coverholder, has unveiled an all-risk farm insurance package specifically designed for large commercial farming operations. This initiative aims to address the complex and evolving needs of the agricultural industry by offering comprehensive coverage that encompasses various aspects of farm operations. - read more
Integrating Sustainability: A New Focus in Australian Farm Risk Management
Integrating Sustainability: A New Focus in Australian Farm Risk Management
05 Jun 2026: Paige Estritori
In the face of increasing climate volatility, Australian farmers are shifting their approach to risk management by integrating sustainability into their core business strategies. This evolution reflects a broader recognition that environmental stewardship and economic resilience are deeply interconnected. - read more
IAG's 'Ambition 2030' Strategy: Aiming for AU$25 Billion GWP
IAG's 'Ambition 2030' Strategy: Aiming for AU$25 Billion GWP
05 Jun 2026: Paige Estritori
Insurance Australia Group (IAG), a leading general insurer in Australia and New Zealand, has announced an ambitious growth strategy titled 'Ambition 2030'. This plan sets forth the company's objectives to expand its customer base to over 11 million and achieve a gross written premium (GWP) exceeding AU$25 billion by the year 2030. - read more
Unprecedented Rise in Mental Health TPD Claims Pressures Super Funds
Unprecedented Rise in Mental Health TPD Claims Pressures Super Funds
05 Jun 2026: Paige Estritori
Australia is witnessing a significant increase in mental health-related Total and Permanent Disability (TPD) claims, particularly within superannuation funds. This surge has led to calls for more efficient processing and faster payouts to support individuals facing mental health challenges. - read more
HESTA's 12% Insurance Fee Reduction: What It Means for Fitness Professionals
HESTA's 12% Insurance Fee Reduction: What It Means for Fitness Professionals
05 Jun 2026: Paige Estritori
In a significant move to support its members, HESTA has announced an average 12% reduction in insurance fees across all cover types, effective from 1 July 2026. This initiative is part of a broader strategy to provide more accessible and affordable insurance coverage for its members, many of whom are professionals in the fitness industry. - read more
Life Insurance Articles

Understanding Your Insurance Needs at Every Life Stage
Understanding Your Insurance Needs at Every Life Stage
Navigating the complex world of insurance can often feel daunting, but understanding the importance of life stage consideration when choosing life insurance is essential. As we journey through the various chapters of our lives, our financial responsibilities, dependents, and personal circumstances evolve. These changes invariably have significant implications for our insurance needs. - read more
Single or Married: How Life Insurance Needs Vary Across Different Life Stages
Single or Married: How Life Insurance Needs Vary Across Different Life Stages
Life insurance is a financial product that provides a lump sum payment to your beneficiaries in the event of your death. It is designed to offer financial security by covering debts, daily living expenses, and future financial obligations. - read more
How Life Insurance and Estate Planning Work Together for Your Benefit
How Life Insurance and Estate Planning Work Together for Your Benefit
For many Australian families, the concept of estate planning might evoke imagery of vast wealth and complex legal documents, reserved for the very affluent. However, this misconception overshadows the universal importance of having an estate plan, which at its core, is about ensuring your loved ones are cared for and your wishes are honored upon your passing—even if you don't consider yourself wealthy. - read more
Understanding Life Insurance Needs: A Guide for Australian Families
Understanding Life Insurance Needs: A Guide for Australian Families
Life insurance is a financial product designed to provide peace of mind by offering a safety net for your loved ones in the event of your passing. The primary purpose of life insurance is to ensure that your family is financially protected, allowing them to maintain their standard of living even without your income. - read more
Securing Your Family's Future: How Life Insurance Offers Peace of Mind
Securing Your Family's Future: How Life Insurance Offers Peace of Mind
Life is a tapestry of precious moments, each framed by the inevitable uncertainty that the future holds. The awareness that our paths are peppered with unpredictability can often cast a shadow of concern, affecting how we cherish the present. For many, the well-being of family remains the cornerstone of life's purpose, driving the need for a foundation that offers stability and reassurance in the face of life's unexpected challenges. - read more

Knowledgebase
Endorsement:
An amendment or addition to an existing insurance policy that changes the terms or scope of the original policy.