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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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A new industry estimate has put the insured cost of Victoria’s January bushfires at $860 million, sharpening the focus on how quickly natural disaster losses can affect businesses that rely on vehicles, tools, workshops, stock and regional worksites. For tradies, the important detail is not just the size of the loss, but where it landed: commercial property reportedly accounted for the largest share, ahead of personal property and motor losses. - read more
A fresh push from the Council of Australian Life Insurers has put a familiar consumer problem back in the spotlight: many Australians have life insurance in place, but far fewer clearly understand what it does and does not cover. - read more
The new plans for Rushy Lagoon, Tasmania’s largest farm, are more than a local land-use debate. They are a useful reminder for Australian farm operators that insurance risk can change quickly when a property moves from a traditional production model into a mixed enterprise involving forestry, livestock, cropping and visitor activity. - read more
Allianz Australia has refreshed its Farm Pack insurance, launching the updated product on 20 July 2026 through its Allianz Alive digital broker platform. For rural businesses, hobby farmers and agricultural operators, the move is a useful reminder that policy wording and definitions can be just as important as headline premium prices. - read more
Fresh reporting on Australian SME insurance trends has put underinsurance back in the spotlight, with recent Vero SME Insurance Index findings indicating that close to one in ten small and medium-sized businesses believe their current cover is inadequate. For retailers, cafés, convenience stores, boutiques and other shopfront operators, that figure should prompt a practical question: would your policy still match the real cost of replacing stock, repairing premises and keeping the business alive after a disruption? - read more
Estate planning is a critical process that often goes overlooked, but it's essential for securing the financial future of your loved ones and ensuring your assets are distributed according to your wishes. It involves the careful organization and protection of an individual’s estate to minimize uncertainties and facilitate the smooth transfer of assets after their passing. While it may seem complex, understanding the basics of estate planning is necessary for every Australian adult, regardless of wealth. - read more
Single parenting brings with it a mosaic of responsibilities and challenges, not least of which is securing a stable financial future for your child. The rollercoaster of raising a child alone often means that planning for the future can take a back seat to the day-to-day demands of parenting. Unexpected illnesses and injuries can compound these challenges, causing stress to multiply and plans to go awry. - read more
Defining life insurance and its importance: Life insurance is a pivotal financial product designed to protect your loved ones from economic hardship in case of your untimely death. It acts as a safety net, ensuring that your family can maintain their standard of living, cover outstanding debts, and afford future expenses like education and retirement. - read more
Life insurance is a financial product that provides a lump sum payment to your beneficiaries in the event of your death. It is designed to offer financial security by covering debts, daily living expenses, and future financial obligations. - read more
Financial security is one of the most important aspects of modern family life. Ensuring that loved ones are protected and well-supported in the event of an untimely death is a fundamental concern for many Australians. - read more
Knowledgebase
Policyholder: The individual or entity who owns the insurance policy.