Life Insurance Online :: Privacy

Life Insurance Online Privacy Statement

life.insuranceonline.com.au

This is the privacy policy statement for Life Insurance Online and Clark Family Pty Ltd in relation to this website.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.

Information We Collect and How It is Used

To process your financial services referral request, Life Insurance Online may collect your name, phone number, email address, postcode, and other details relevant to the type of service you are requesting.

This information is used to match you with a suitable financial services provider or lender. Life Insurance Online, on behalf of Clark Family Pty Ltd, provides this information to one (and only one) of our trusted network of third-party partners (brokers, lenders, and insurers) so that they can contact you directly and provide the services you have requested.

We may also receive information from our broker, insurer, and lender partners, including updates or outcomes of your application, via secure electronic systems or APIs. This information is used solely for customer service, quality assurance, and compliance reporting.

If you do not provide the personal information we request, we may not be able to assist you with your referral or process your inquiry.

Disclosure of Personal Information

We may disclose your personal information to third-party providers, brokers, lenders, or service partners, some of whom may be located outside Australia. Where this occurs, we will take reasonable steps to ensure that these recipients handle your information in accordance with the APPs and maintain confidentiality and data security.

We require all third-party partners to comply with strict privacy and confidentiality obligations and to use your personal information only for the purpose of responding to your inquiry or providing the services you have requested.

Please note: Once you are referred to a third-party provider, their own privacy policy and terms will apply to any information you provide directly to them.

Cookies and Tracking Technologies

Life Insurance Online uses cookies to record session information and understand visitor interactions, including which pages are viewed. Cookies help us enhance system performance, improve user experience, and avoid showing you the same promotional material repeatedly.

We may also use third-party advertising or analytics services that employ cookies, pixels, or web beacons to measure ad performance and deliver relevant content. These partners may collect anonymous information about your visits to this and other websites.

By continuing to use our website, you consent to our use of cookies, including those from third-party providers, for analytics and marketing purposes.

Access and Correction of Personal Information

You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access (e.g., photocopying or postage).

You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete, or misleading. We will respond to all access and correction requests within a reasonable timeframe.

To make a request, please contact us. We may ask you to submit your request in writing for security reasons.

Complaints and Dispute Resolution

If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Updates to This Policy

We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.

Contact Us

If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.

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Insurance News

Comprehensive 2025 Life Insurance Data Released by APRA and ASIC
Comprehensive 2025 Life Insurance Data Released by APRA and ASIC
14 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly released the Life Insurance Claims and Disputes Statistics for the year ending December 31, 2025. This publication provides a detailed analysis of the performance of the Australian life insurance industry, offering valuable insights for policyholders and industry stakeholders alike. - read more
TAL and Acenda Recognised in Money Magazine's 2026 Life Insurer Awards
TAL and Acenda Recognised in Money Magazine's 2026 Life Insurer Awards
14 May 2026: Paige Estritori
Money magazine has announced the winners of its 2026 Life Insurance Awards, recognising outstanding performers in the Australian life insurance sector. TAL has been named Life Insurer of the Year across both group and direct insurance categories, while Acenda has secured the title of Life Insurer of the Year in the advised insurance category. - read more
Hostplus and MetLife Australia Extend Group Insurance Partnership
Hostplus and MetLife Australia Extend Group Insurance Partnership
14 May 2026: Paige Estritori
Hostplus has announced the extension of its group insurance partnership with MetLife Australia until June 2028. This continued collaboration aims to elevate service models across claims and underwriting, delivering stronger outcomes for Hostplus members. - read more
Impact of Victorian Bushfires on Insurance Premiums
Impact of Victorian Bushfires on Insurance Premiums
14 May 2026: Paige Estritori
Recent bushfires in Victoria have caused significant devastation, leading to a surge in insurance claims and raising concerns about the affordability of insurance premiums for property owners. The Insurance Council of Australia (ICA) has declared the Victorian fires a catastrophic event, with over 2,600 claims filed, nearly half of which pertain to commercial properties, including farms. - read more
IAG's Financial Performance Amidst Rising Claims
IAG's Financial Performance Amidst Rising Claims
14 May 2026: Paige Estritori
Insurance Australia Group (IAG) has reported a net profit after tax of AU$505 million for the first half of the 2026 financial year, a decrease from AU$778 million in the same period of 2025. This decline is primarily attributed to increased claims resulting from severe weather events, including the impact of Ex-Tropical Cyclone Alfred and other significant weather-related incidents. - read more
Life Insurance Articles

Life Insurance for Young Adults: Why It’s Never Too Early to Get Covered
Life Insurance for Young Adults: Why It’s Never Too Early to Get Covered
Life insurance might not be at the forefront of your mind, especially when you're young and healthy. However, understanding the essence of life insurance early on can significantly impact your financial future and provide much-needed peace of mind. - read more
Understanding Life Insurance: Securing Your Family's Future
Understanding Life Insurance: Securing Your Family's Future
Defining life insurance and its importance: Life insurance is a pivotal financial product designed to protect your loved ones from economic hardship in case of your untimely death. It acts as a safety net, ensuring that your family can maintain their standard of living, cover outstanding debts, and afford future expenses like education and retirement. - read more
Understanding Various Life Insurance Types: Which One is Right for You?
Understanding Various Life Insurance Types: Which One is Right for You?
Financial security is one of the most important aspects of modern family life. Ensuring that loved ones are protected and well-supported in the event of an untimely death is a fundamental concern for many Australians. - read more
The Impact of Health and Medical History on Insurance Premiums
The Impact of Health and Medical History on Insurance Premiums
Life insurance is a critical component of a sound financial plan. It provides financial security and peace of mind to you and your loved ones, ensuring that they are taken care of in the event of your untimely death. - read more
Why Life Insurance Should Be a Priority for Every Married Couple
Why Life Insurance Should Be a Priority for Every Married Couple
When it comes to financial planning, life insurance often takes a backseat. Many married couples in Australia overlook its importance, thinking that it's not immediately necessary or that they can simply put it off for later. However, life insurance should be regarded as a cornerstone of a solid financial strategy. - read more

Knowledgebase
Moral Hazard:
The concept that individuals may take on more risk when they do not bear the full consequences of that risk, often relevant in insurance scenarios.