Life Insurance Online :: News
SHARE

Share this news item!

icare Ushers in Major Changes Starting Next Week

icare Ushers in Major Changes Starting Next Week

icare Ushers in Major Changes Starting Next Week?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Commencing on October 8, icare is gearing up for significant structural changes aimed at streamlining operations and boosting efficiency.
This initiative comes in response to a comprehensive Operational Expenditure Review conducted by NSW Treasury, which outlines 14 pivotal findings to help reduce the state's insurer's service costs by 5%.

NSW Treasury's review sheds light on a complex legacy of governance, culture, and accountability issues within icare. The review highlights the need for proactive management and closer collaboration between NSW Treasury, icare, and the State Insurance Regulatory Authority to establish an enhanced reporting framework that supports greater accountability.

The review has been seen as a guiding document for icare’s next phase. According to a spokesperson for icare, "This is an opportunity to deepen our commitment to transformation and address the recommendations comprehensively. Our internal initiatives already indicate that we can achieve more than a 5% reduction in core operational expenses."

Work Health and Safety Minister Sophie Cotsis emphasized the necessity of these changes to restore public confidence in icare. "Transparency and operational efficiency are paramount. This review will serve as a road map to elevate accountability within icare and across the state insurance system," she said.

A noteworthy alteration includes amendments to the State Insurance and Care Governance Act 2015. These changes are intended to bolster the accountability and transparency of icare's business performance. A significant shift will see icare's CEO no longer serving on the board, and the Secretary of the Treasury Department joining the board. Additionally, CEO appointments will now require ministerial approval.

icare has had a challenging few months, including the July departure of CEO Richard Harding. The insurer, which handles around 80,000 claims annually for about four million workers, is actively searching for a new CEO. In the interim, focused efforts are being made to save approximately $23 million a year. Talks with union representatives and staff are underway, with potential impacts on up to 130 jobs among icare’s approximately 1,800 employees.

Cotsis has also directed a letter to icare chair John Robertson seeking detailed plans on how the review's findings will be implemented. "Thorough and clear responses will be necessary to navigate these changes effectively," she added.

The information and insights shared in this article originate from a similar piece published on insuranceNEWS.com.au, ensuring that all steps are taken to offer a fresh perspective while keeping you informed of the pivotal structural changes within icare.

Published:Tuesday, 1st Oct 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Mergers and Acquisitions Transform Australia's Insurance Landscape
Mergers and Acquisitions Transform Australia's Insurance Landscape
03 Apr 2026: Paige Estritori
The Australian insurance industry is currently undergoing a significant transformation, marked by a surge in mergers and acquisitions (M&A). This trend is reshaping the market landscape, as companies seek to enhance their competitive edge and adapt to evolving regulatory and technological environments. - read more
MECON Enhances Construction Insurance Capacity to $120 Million
MECON Enhances Construction Insurance Capacity to $120 Million
03 Apr 2026: Paige Estritori
In a significant development for Australia's construction sector, MECON has announced an increase in its underwriting capacity, now offering coverage up to $120 million for single projects. This enhancement, effective from March 10, 2026, applies to Section 1 (Material Damage) and includes Section 2 (Public Liability), providing more robust insurance solutions for larger and more complex construction endeavors. - read more
Escalating Costs Impact Construction Insurance Claims in Australia
Escalating Costs Impact Construction Insurance Claims in Australia
03 Apr 2026: Paige Estritori
Australia's construction industry is currently facing significant challenges as rising costs reshape the insurance claims landscape. A recent report by Crawford & Company highlights that construction expenses are increasing at a rate faster than general consumer prices, with the Building Cost Index (BCI) rising nearly 5% annually. This trend is particularly evident in cities like Brisbane and Perth, where strong demand, logistical challenges, and a persistent shortage of skilled labour contribute to escalating costs. - read more
Australian Insurers Advocate for Stronger Consumer Protection Laws
Australian Insurers Advocate for Stronger Consumer Protection Laws
02 Apr 2026: Paige Estritori
The Insurance Council of Australia (ICA) has expressed strong support for the proposed Competition and Consumer Amendment (Unfair Trading Practices) Bill 2026. This legislation seeks to introduce a general prohibition on unfair trading practices within Australian Consumer Law, thereby enhancing regulatory powers to address predatory operators in the insurance industry. - read more
APRA Takes Action Against Unjustified Commercial Auto Insurance Premium Increases
APRA Takes Action Against Unjustified Commercial Auto Insurance Premium Increases
02 Apr 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has implemented emergency measures to address significant concerns within the commercial auto insurance sector. In response to widespread industry protests over substantial premium increases, APRA has introduced regulations aimed at safeguarding transport operators from financial hardship. - read more


Life Insurance Articles

Life Insurance Essentials: Protecting Your Growing Aussie Family
Life Insurance Essentials: Protecting Your Growing Aussie Family
Life insurance remains one of the most crucial considerations for new parents aspiring to provide a secure future for their growing families. The arrival of a child marks a transformative moment, redefining priorities and responsibilities. At its core, life insurance is a safety net, designed to offer financial protection and stability to loved ones in the event of an unforeseen tragedy. - read more
Single or Married: How Life Insurance Needs Vary Across Different Life Stages
Single or Married: How Life Insurance Needs Vary Across Different Life Stages
Life insurance is a financial product that provides a lump sum payment to your beneficiaries in the event of your death. It is designed to offer financial security by covering debts, daily living expenses, and future financial obligations. - read more
Life Insurance for Entrepreneurs: Protecting Your Business and Family
Life Insurance for Entrepreneurs: Protecting Your Business and Family
Life insurance is a financial product designed to provide a safety net for your loved ones and business in the event of your passing. At its core, life insurance aims to deliver financial protection by paying out a lump sum or ongoing payments to a designated beneficiary upon the insured's death. - read more
The Impact of Health and Medical History on Insurance Premiums
The Impact of Health and Medical History on Insurance Premiums
Life insurance is a critical component of a sound financial plan. It provides financial security and peace of mind to you and your loved ones, ensuring that they are taken care of in the event of your untimely death. - read more
The Impact of Hobbies and High-Risk Activities on Life Insurance Costs
The Impact of Hobbies and High-Risk Activities on Life Insurance Costs
Life insurance is an essential financial protection that provides peace of mind to policyholders and their loved ones. The premiums you pay are determined by various factors, including age, health, lifestyle, and occupation. - read more


Your Life Insurance Quote Starts Here

Life Cover Amount:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.


Knowledgebase
Umbrella Policy:
An additional insurance policy that provides extra liability coverage beyond the limits of the insured's primary policies.